COVID19 - Due to a recent surge in orders, we are currently experiencing delays with restocks and dispatch. We have introduced strict control measures to keep our staff safe and are ensuring that they are following the government guidelines with regard to regular and prolonged handwashing and also hand sanitiser and masks are readily available. We are adhering to the 2m distancing rule at all times. These new measures are causing a slight setback in terms of productivity and dispatch so it may take slightly longer than usual to dispatch your order. With this in mind, please do not contact us regarding the whereabouts of your order unless 5 working days have elapsed since the order was placed. We thank you for your co-operation.
Gift With Purchase: Once your cart has the chosen value of qualifying products, a choice of 'Free Gift With Purchase' can be selected in the shopping cart. Limit one gift per order. The gift will be dispatched with your chosen items from your qualifying order of products. If you return an order that qualified for a gift, it can only be refunded if the gift is also returned. The gift cannot be exchanged or refunded.
General Terms and Conditions
These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Those accessing this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Any contract between us, whether for use of the site or in relation to the purchase of products through the site will be governed by the laws of England and Wales and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English.
Website content is a constant evolution. The content of this website has been produced with the utmost accuracy and diligence; however, we cannot guarantee that the information will always be mistake free and completely in date. To the extent permitted by applicable law, www.leightondenny.com (LD Boutique) disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this website and will accept no liability for any loss or damage arising as a result of problems with access.
www.leightondenny.com (LD Boutique) shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.
The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of www.leightondenny.com (LD Boutique) or any of the employees or agents.
www.leightondenny.com reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this website.
All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by www.leightondenny.com (LD Boutique) or their partner suppliers for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.
All designs, text, graphics and their selection and arrangement on this website are protected by copyright. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without the prior written consent of www.leightondenny.com (LD Boutique) is strictly prohibited.
LEIGHTON DENNY GROUP. Bruton Charles, The Coach House, Greys Green Business Centre, Henley-on-Thames, Oxon, RG9 4QG. VAT number 761557808
Order & Returns Information:
Our Customer Service Team is always ready to help with any query you may have. Please contact us on 0845 122 3032. Our servicing hours are Monday to Friday 8am-4pm To assist with your enquiries, please quote your order and we’ll be ready to assist you.
To check your order status, click on the Your Account link at the top of the page, sign in and then click Review and cancel orders. You will be able to view the status and contents of any orders that you have made. If your order is incomplete or damaged, please contact us within 3 working days.
At www.leightondenny.com (LD Boutique) we hope you will be pleased with your products. If there is a need to return item(s) bought from us, in order to receive an exchange or refund the following process must be followed:
Notification of problems should be made either to our Customer Service Team by telephone to 0854 122 3032 or email firstname.lastname@example.org within 3 working days of your having been delivered. Please e-mail us an image of any damaged parcels or products.
We will only issue a refund on receipt of the returned product. If the returns procedure has not been followed correctly we reserve the right to refuse a refund. This does not affect your statutory rights.
Where the conditions of the product(s) are met and the product(s) are returned to us within 28 days of the date of receipt.
• The product must be returned undamaged and in the original packaging.
• The product must not have been used.
• It is in a fully resalable condition
• The product must be accompanied by a copy of the despatch note or VAT invoice together with the reason for return.
Please send your returns to: LD Boutique, Butterley Street, Unit 3 Leathley House, Leeds, LS10 1AW.
Refunds and Exchange:
Unless an item is faulty, for health, safety and hygiene reasons, if the product packaging has been opened then we are unable to provide you with a refund or exchange.
In the event that there is error in product supply or the product is faulty, we will be more than happy to refund the delivery charge. www.leightondenny.com (LD Boutique) is not liable for a delivery charge for an unwanted item.
Delivery & Charges:
Where possible our team will get your order out to you within 2 working days. Occasionally a product may be out of stock so please allow up to 14 days for delivery.
Charges and Options:
There will be occasions when a requirement to send items to an alternative address with be necessary, in these circumstances, please complete a separate order for each address. For your information, separate delivery charges will apply to each address. If your order is heavier than any of our plans allow we will arrange a courier service instead of our usual shipping plans.
Where a promotional offer of free postage exists, you should be aware that this applies to addresses in the UK only.
Where an insecure postal address is listed (For example PO Box address or some communal addresses), we reserve the right not to deliver orders. You will be notified should this affect your order and an alternative address should be supplied.
UK Postal Options:
Royal Mail Recorded orders over £20 is £0.00: for all orders from the day of dispatch: Royal Mail aims to deliver the package on the next working day, including Saturday but please allow up to 3 working days.
Royal Mail 1st Class for orders under £20 is £3.99 and 2nd class is £2.99: Royal Mail delivery time from the day of dispatch: 3 to 5 working days, including Saturday.
Next day UK courier service:
£8.50 for all orders. To take advantage of our next day courier service you must complete your order by 1pm to meet our dispatch deadline. This service excludes Saturday & Sunday deliveries.
We will no longer ship items internationally, however, a number of our customers use parcel forwarding service. For delivery outside the UK, a number of our customers have used forward2me, the top-rated Parcel Forwarding Service. forward2me offers a choice of premium courier services including DHL, UPS, DPD & TNT to forward parcels to over 200 countries at very competitive prices.
Other services include a Combine and Repack Service where you can make lots of purchases and ship as one to save on international shipping costs. For more information including independent customer reviews please visit the forward2me website or watch the how it works video. Please note: International postal restrictions apply on flammable products.