Leighton Denny Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal information when you visit www.leightondenny.com, place an order or otherwise interact with us.
Who We Are
Leighton Denny Ltd is the data controller responsible for your personal information. If you have any questions about this Privacy Policy or how we use your information, please contact us:
Email: enquiries@leightondenny.com
Telephone: 0113 243 9121
Correspondence Address:
Unit 3 Leathley House
Butterley Street
Leeds
LS10 1AW
Registered Office:
Bruton Charles
The Coach House
Greys Green Business Centre
Henley-on-Thames
Oxon
RG9 4QG
Information We Collect
Depending on how you interact with us, we may collect:
- Your name.
- Billing and delivery addresses.
- Email address.
- Telephone number.
- Payment information.
- Order and transaction history.
- Account information.
- Marketing preferences.
- Technical information such as your IP address, browser type, device information and website usage.
- Cookie and analytics information.
How We Collect Your Information
We collect personal information when you:
- Place an order.
- Create an account.
- Contact our Customer Service team.
- Subscribe to our newsletter.
- Enter a promotion or competition.
- Browse our website using cookies and similar technologies.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders.
- Manage your account.
- Process payments.
- Provide customer support.
- Respond to enquiries.
- Improve our website and customer experience.
- Prevent fraud and maintain website security.
- Send marketing communications where you have chosen to receive them.
- Comply with our legal and regulatory obligations.
Our Lawful Basis for Processing
We process your personal information where:
- it is necessary to fulfil our contract with you, for example to process and deliver your order;
- it is necessary to comply with our legal obligations;
- it is in our legitimate interests to operate, maintain and improve our business; or
- you have given your consent, such as for marketing communications or optional cookies.
Sharing Your Information
We only share your personal information where necessary to operate our business.
This may include:
- Shopify, to operate our online store.
- Shopify Payments and PayPal, to process payments.
- Royal Mail and other delivery providers, to deliver your orders.
- Klaviyo, to manage email marketing communications where you have subscribed.
- Google Analytics, to help us understand how our website is used.
- Meta Pixel, to measure advertising performance and improve our marketing.
- Professional advisers, IT providers and other trusted service providers who help us operate our business.
- Law enforcement or regulatory authorities where required by law.
We do not sell your personal information to third parties.
Marketing
If you subscribe to our marketing communications, we may send you information about our products, offers and promotions. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support our marketing activities. Where required by law, we will ask for your consent before placing non-essential cookies on your device. For more information, please see our Cookie Policy.
International Data Processing
Some of the trusted service providers we use to operate our website and process orders may process personal information outside the United Kingdom. Where this happens, appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.
How Long We Keep Your Information
We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and tax obligations. When your information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your personal information where appropriate;
- request restriction of, or object to, certain processing;
- withdraw your consent at any time where processing is based on consent; and
- request the transfer of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we use your personal information, please contact us first so that we have the opportunity to resolve your concerns. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.